Customers

The teams thatstopped making customers wait.

From airlines rebooking thousands of travelers overnight to clinics filling every cancelled slot, these are the support teams that run on Vesper.

9 in 10
requests resolved without a person
41s
average time to resolution
99
languages, around the clock
3 weeks
typical time from kickoff to live

Halden Air

Travel and hospitality

Featured story

When a storm grounded 140 flights, nobody waited on hold.

Halden Air put Vesper on its phone lines and app chat before the winter season. When weather closed two hubs in one night, the agent rebooked travelers against live inventory, applied fare rules and sent new boarding passes, in each traveler's own language.

of rebookings handled end to end: 86%
average wait during disruption: 42 min → 40s
languages served on day one: 14

“Our worst night of the year used to mean six-hour queues. This time the queue never formed, and our people spent the night on the cases that truly needed them.”

Ines Carvalho·Director of Customer Care, Halden Air

Different industries.The same result.

Every team below started with one channel and one kind of request, then expanded as the results came in.

Northpay

Financial services

Card declines resolved before the customer leaves the till.

Vesper verifies identity, reads recent activity and lifts mistaken fraud holds within Northpay's risk policies.

of declines resolved instantly: 73%
policy breaches since launch: 0

It follows our risk rules more consistently than any script we ever wrote.

Daniel Okafor·Head of Member Experience

Kindred Health

Healthcare

Every cancelled appointment rebooked within the hour.

Patients call or text to reschedule, refill prescriptions and check coverage, and urgent cases go straight to a nurse.

fewer empty appointment slots: 31%
scheduling across 40 clinics: 24/7

Our front desk finally has time for the patients standing in front of them.

Dr. Amara Lindqvist·Chief Operating Officer

parcelo

Retail and e-commerce

Returns and exchanges that turn into second orders.

Size swaps, missing parcels and address changes are handled inside parcelo's commerce stack in a single conversation.

more exchanges instead of refunds: 2.4x
lower cost per contact: 58%

Support went from a cost line to one of our best retention tools.

Maya Brenner·VP of Customer Operations

Forkline

Food and delivery

Late orders fixed before the food goes cold.

Vesper tracks couriers in real time, reassigns stuck orders and refunds within Forkline's limits, for diners and drivers alike.

of late-order contacts resolved: 92%
saved per courier issue: 4 min

Friday night peaks used to break our team. Now they are just busy.

Theo Marchetti·Director of Support

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